Refund policy

RETURN POLICY

At OC Skin Care Center, we strive to ensure your satisfaction with every purchase.

Please review our return policy below:

We do not offer refunds on services rendered at OC Skin Care Center.

In-store Purchases:

  • We accept returns on unopened and unused products within 14 days of
    purchase.
  • Products must be returned to our in-store location and include your receipt.
  • Defective products may be exchanged within 14 days for the same product only.
  • If you experience an allergic reaction to a product, please contact your skincare provider for assistance in resolving the issue.

Online Purchases:

  • We accept returns on unopened and unused products within 14 days of purchase for online orders.
  • Returns are subject to a 50% restocking fee.
  • Products must be packed securely to prevent damage during transit and include a copy of your receipt.
  • Defective products may be exchanged within 14 days for the same product only.
  • If you experience an allergic reaction to a product, please contact your skincare provider for assistance.

Gift Card Purchases:

  • Gift card purchases are non-refundable.

Return Shipping:

  • OC Skin Care Center will cover return shipping costs only for orders involving fulfillment errors and defective products.

Processing Time:

  • Please allow up to two weeks for returns and refunds to be processed if sent by mail. Your financial institution may take longer to reflect the transaction.

Questions or Concerns:

Thank you for choosing OC Skin Care Center. We appreciate your understanding and cooperation with our return policy as we strive to provide you with the best possible experience.